Operose Health

About

Operose Health is the UK’s largest provider of primary care practices, serving more than 640,000 patients from communities around 60 practices.

The company has developed a unique model of primary care delivery ‘at scale’, tackling increasing demand, increased cost and static budgets to deliver 5 times the capacity of a traditional GP practice.

Acquiring new practices both through short term contracts offered through procurement processes as well as working with traditional GP partners looking for additional support, the business continues to grow its practices, welcoming new patients, and through expanding into new geographic areas.

Twenty20 Capital Support

With primary care acting as the gateway to the NHS and with challenges across the country with limited access, we recognised Operose Health’s model could provide safe services, affordability for the taxpayer and increase access for communities.

The business hadn’t fully completed the integration of previous acquisitions, leaving it operating two models of care and inconsistent cultures, which were affecting staff retention.

With the business’ previous owner seeking to divest its UK-based assets, we worked with the management team to transfer the business back to UK ownership and to maintain confidence of commissioners across the country.

Since our investment

• Immediately upon acquisition, we undertook a wide-ranging review of the business empowering it to focus on its core product: primary care service provision.
• With hands-on support and expertise, we supported the management team to improve staffing within practices, reducing agency spend to invest in permanent staff and consequently improve access.
• We invested in a single aligned management team for the whole business, with a new Chief Executive in Samatha Kane and a skilled operational leadership team working together across the country while maintaining strong clinical leadership from professor Nick Harding.