Operose Health

About

Operose Health is the UK’s largest provider of primary care services, operating practices with more than 640,000 patients. It is Operose Health’s purpose to deliver great primary care by improving access, outcomes and patient experience.

Their people, operating models, growth ambition and values led culture means that they can offer a unique level of support to each practice and service that we run.

Operose Health are committed to being lifelong partners to their patients and the NHS. It is their ambition to be the first primary care provider to support one million patients.

Twenty20 Capital Support

With primary care such a crucial part of the NHS, we recognised Operose Health’s model was one which could increase access for communities while providing safe services and affordability for the taxpayer and the NHS.

On acquisition, the business had key challenges recruiting permanent clinical staff, ensuring consistent models of care were operating across the entire business and developing one united culture.

We supported the management team and broader workforce to develop and implement a plan which has improved staffing within practices, reduced agency spend allowing investment in permanent staff, and consequently improved patient access.

We also supported a wider business review, empowering the business to focus on its core product: providing primary care services.

The changes are already having an impact: the business now operates within a more commercially sound framework, while communities and commissioners are benefiting from continually improving services.